These Terms of Service ("Terms") govern your use of PopiGuard, a product of Celagenix® (Pty) Ltd ("Celagenix®", "we", "us", "our"). By using the free Snapshot Tool, purchasing a paid Assessment, or creating a Compliance Hub account, you agree to these Terms on behalf of yourself and, where applicable, the homeowners' association, body corporate, sectional title scheme, or firm you represent ("you", "your organisation").
If you do not have authority to bind your organisation to these Terms, you must not proceed.
PopiGuard provides tools, plain-language explanations, and template content to help your organisation manage its own POPIA compliance. PopiGuard is guidance only. It does not constitute legal advice and should not be relied upon as a legal opinion. Assessment reports, AI-generated explanations, breach notification drafts, and policy templates are based on the information you provide and general POPIA principles — they are not a substitute for independent legal advice specific to your organisation's circumstances. Celagenix® accepts no liability for decisions made on the basis of PopiGuard's output without independent legal verification.
You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for activity that occurs under your account. Notify us immediately at support@popiguard.co.za if you suspect unauthorised access.
Where a once-off Assessment is offered, it is billed once-off at the price displayed at checkout, processed through PayFast. Full refund if you haven't started your assessment. Once you begin, refunds are handled case by case — email support@popiguard.co.za.
Subscriptions are billed monthly in advance through PayFast at the tier price displayed at checkout. You may cancel at any time from your account Settings; cancellation takes effect at the end of your current paid billing period, and no partial-month refund is given for the remainder of a period already paid for.
Cancelling does not delete anything immediately. Your account stays fully open for 30 days after you cancel, so that you can export your records. During that period everything continues to work, and you may reverse the cancellation at any time.
At any point — before or after cancelling — you can download everything we hold for your organisation from Settings: every record, your signed policy documents, and all task evidence, as a single .zip file. This is your data and you are entitled to it.
After the 30 days your account is closed and you will no longer be able to sign in. Your records are retained, not destroyed, and can be restored if the closure was a mistake — contact support@popiguard.co.za. Your organisation remains the responsible party under POPIA for the personal information in any export you download.
PopiGuard is a tool to help your organisation meet its own obligations under POPIA, PAIA, the CSOS Act, the STSMA, and (once in force) the Gated Access Code of Conduct. Your organisation remains the responsible party for personal information it collects from its own residents, visitors, and staff (see our Privacy Policy, Section 3(b)). You are responsible for having a valid lawful basis for that processing, for appointing your own Information Officer, and for using PopiGuard's policy templates and guidance appropriately for your circumstances.
Celagenix® grants your organisation a non-exclusive, non-transferable licence to use PopiGuard's policy templates, question bank content, and platform for your own organisation's internal compliance purposes for as long as your account is active. You may not resell, redistribute, or sublicense PopiGuard's content to another organisation.
You must not: use PopiGuard for any unlawful purpose; attempt to access another organisation's data or account; attempt to circumvent access controls, rate limits, or security measures; reverse-engineer or scrape the platform; or use the platform's AI-guidance feature to generate content for a purpose other than your own organisation's POPIA compliance.
We aim to keep PopiGuard available and will use reasonable efforts to do so, but we do not currently offer a guaranteed uptime service level and the platform is provided "as is." We may perform maintenance that temporarily affects availability.
To the maximum extent permitted by South African law, Celagenix®'s total liability arising from your use of PopiGuard is limited to the fees you paid to Celagenix® in the 12 months preceding the claim, and Celagenix® is not liable for indirect, incidental, or consequential loss.
Either party may terminate a Compliance Hub subscription per Section 5. On termination, your organisation may export its own data for 30 days, after which the account closes and access ends; records are retained (not destroyed) as described in Section 5, and can be restored if the closure was a mistake.
We may update these Terms from time to time. Material changes will be notified to Compliance Hub subscribers by email before they take effect.
These Terms are governed by the law of the Republic of South Africa, and the South African courts have exclusive jurisdiction over any dispute arising from them.
Questions about these Terms: support@popiguard.co.za. Privacy-specific queries: popi@celagenix.com.